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Visitor Services Coordinator, Full-Time Regular

Full-Time schedule Thursday – Monday
Weekends and holidays required, early and evening hours are often requested

The Whitney Museum of American Art seeks dynamic and energetic individuals to join our Senior Visitor Services team.

As part of the Visitor Experience team, the Visitor Services Coordinator respond to the needs of visitors with a positive attitude, promote the Whitney’s broad program, and maintain an excellent standard of service.

The Visitor Services Coordinator is part of the supervisory staff in Visitor Services. As a “Key Holder” with a clear understanding of all operational functions, they provide support and assist in the supervision of visitor assistants in conjunction with senior visitor services staff. The Visitor Services Coordinator is primarily located in the lobby, acting as a key point person for any staff or visitor concerns.

Successful candidates will have a proficient knowledge of the point of sales ticketing system and lead by example in a professional and positive demeanor for the Whitney’s diverse community of visitors.

Assisting with daily operations
Supervising of Visitor Services staff
Coordinating daily staff schedules
Support the opening and closing of the admissions and membership desks
General administrative work
Arranging and tracking equipment and supply orders
Ticketing system super-user assisting with ticket and event configuration

Strong leadership skills
Friendly, outgoing and professional attitude
Interest in public facing customer service interactions
Excellent communication and listening skills
Ability to develop customer relations
Previous POS and sales experience
Strong cash handling skills
Working knowledge of a Microsoft Office Suite or comparable software
Some experience with ticketing systems ticket and event configuration (knowledge of Access-Siriusware POS Ticketing System a plus)
Interest in visual arts a plus

The Whitney is a great place to work and offers an excellent benefits package including health insurance, generous paid time off, a 403(b) retirement plan, and free admission to many museums in New York City and nationally.

About the Whitney
The Whitney Museum of American Art, founded in 1930 by the artist and philanthropist Gertrude Vanderbilt Whitney, houses the foremost collection of American art from the twentieth and twenty-first centuries. From her vision arose the Whitney Museum of American Art, which has been championing the most innovative art of the United States for 86 years. The core of the Whitney’s mission is to collect, preserve, interpret, and exhibit American art of our time and serve a wide variety of audiences in celebration of the complexity and diversity of art and culture in the United States. Through this mission and a steadfast commitment to artists themselves, the Whitney has long been a powerful force in support of modern and contemporary art and continues to help define what is innovative and influential in American art today.

EEO Statement
The Whitney Museum of American Art is an Equal Opportunity Employer. The Museum does not discriminate because of age, sex, religion, race, color, creed, national origin, alienage or citizenship, disability, marital status, partnership status, veteran status, gender (including gender identity), sexual orientation, or any other factor prohibited by law. The Museum hires and promotes individuals solely on the basis of their qualifications for the job to be filled. The Museum encourages all qualified candidates to apply for vacant positions at all levels. This description shall not be construed as a contract of any sort for a specific period of employment.

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