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Member Services Assistant, Full-Time Temporary

Full-time schedule: Saturday—Wednesday through June 2019

Weekends and holidays required; must be available the entire months of November and December

The Whitney is seeking an outgoing Member Services Assistant to assist with daily operations at the Member Services Desk, Membership Information Office, Museum lobby, and outdoor line canvassing posts. This is a wonderful opportunity for the right candidate to gain Museum fundraising and operations experience in a fast-paced environment during the Whitney’s highly anticipated Andy Warhol retrospective, Andy Warhol—From A to B and Back Again. The full-time Member Services Assistant will display leadership in the following areas: fundraising, customer service, and membership office operations. Successful candidates will offer a positive attitude; sincere enthusiasm for providing high-quality customer service; excellent communication skills; and a passion for non-profit fundraising.   

Responsibilities 

  • Greeting all Museum visitors and providing information about Membership
  • Enhancing member and visitor experience through superior customer service
  • Meeting sales goals by acquiring new members
  • Efficiently resolving routine customer service requests in-person, by phone, and by email
  • Canvassing indoor and outdoor admissions lines in all weather conditions
  • Adhering to all cash handling, ticketing, and database protocols
  • Assisting during evening membership events

Requirements

  • Must be able to work weekends, holidays, early and evening hours
  • Friendly, outgoing, and professional attitude
  • Excellent communication and listening skills
  • Minimum 1 year public-facing customer service experience required
  • Problem solver who works well under pressure
  • Previous POS and/or constituent database experience
  • Ability to stand for extended periods of time
  • Previous team leadership experience preferred
  • Interest in visual arts and fundraising preferred

 

About the Whitney

The Whitney Museum of American Art, founded in 1930 by the artist and philanthropist Gertrude Vanderbilt Whitney, houses the foremost collection of American art from the twentieth and twenty-first centuries. From her vision arose the Whitney Museum of American Art, which has been championing the most innovative art of the United States for 86 years. The core of the Whitney’s mission is to collect, preserve, interpret, and exhibit American art of our time and serve a wide variety of audiences in celebration of the complexity and diversity of art and culture in the United States. Through this mission and a steadfast commitment to artists themselves, the Whitney has long been a powerful force in support of modern and contemporary art and continues to help define what is innovative and influential in American art today.

EEO Statement

The Whitney Museum of American Art is an Equal Opportunity Employer. The Museum does not discriminate because of age, sex, religion, race, color, creed, national origin, alienage or citizenship, disability, marital status, partnership status, veteran status, gender (including gender identity), sexual orientation, or any other factor prohibited by law. The Museum hires and promotes individuals solely on the basis of their qualifications for the job to be filled. The Museum encourages all qualified candidates to apply for vacant positions at all levels. This description shall not be construed as a contract of any sort for a specific period of employment.

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