Assistant Retail Manager

The Whitney Museum of American Art seeks a motivated Assistant Manager for its fast-paced, high-traffic, upscale retail shop.

Reporting to the Retail Experience Manager, the Assistant Manager will supervise and inspire a well-trained, highly informed a motivated team who can deliver an exceptional retail experience to all Whitney audiences; including visitors, shop customers, members, artists, vendors and colleagues.

The Assistant Manager leads the Sales Associates to welcome and engage audiences, actively responds to their needs, promotes the Whitney’s broad programs and maintains an excellent standard of service.  This role serves daily as a floor leader in all duties, functions and activities as they pertain to daily retail operations, and supports the Retail Experience Manager in the ongoing training and performance development of the Retail Associates, the product presentation, brand storytelling, Retail events and activations. The manager will work with other front facing departments, such as Membership, Visitor Services and Security to “own” the customer experience in a fast-paced high traffic environment.

Successful candidates will bring an appreciation of the shopping experience, an enthusiasm for customer service, effective communication skills and a keen attention to detail to this key public facing role.
 

Key responsibilities include, but are not limited to:  

• Managing and modeling all customer service and team interactions based on Whitney Experience principles, to achieve best in class performance
• Leading the daily performance of Sales Associates in their operational workflows
• Providing efficient and accurate processing of sales transactions across technology platforms
• Responsibly handle cash and credit card transactions, preparing bank deposits and maintain the retail operating bank
• Actively deliver high standards of merchandise presentation, both visually and verbally
• Optimize in store stock levels and organization, manage floor signage presentation
• Perform accounting reconciliation of daily sales
• Assist in coordinating the breakdown of the retail shop for events
• Provide efficient and accurate administrative support for scheduling, operations planning, and training
• Event planning and other related duties as assigned

Requirements:

• BA preferred but not required. Additional languages a plus
• Supervisory retail experience and strong public facing customer service
• Accurate cash handling and administrative skills
• Outgoing and professional attitude
• Previous POS and inventory experience
• Ability to lift and carry moderate weights of merchandise
• Interest in arts & culture 

Application Instructions:

In the cover letter include a one-hundred word description of a memorable shopping experience that you had recently. Include what made it memorable. 

Compensation & Benefits:

• Hourly rate of $25.97
• Medical, Dental, Vision, 403(B) elections
• Generous PTO benefits
• Commuter benefits - parking and mass transit
• Admission to world-renowned museums across the city and nationally
• Pet insurance and discounted membership for Citibike
• This role may be covered under UAW Local 2110. 

The advertised pay rate is not a promise of a particular wage for any specific employee. The specific compensation offered to a candidate may be dependent on a variety of factors including, but not limited to, the candidate’s experience, education, special licensing or qualifications, and other factors.

Not sure you meet 100% of our qualifications? Research shows that men apply for jobs when they meet an average of 60% of the criteria. Yet, women and other people who are systematically marginalized tend to only apply if they meet every requirement. If you believe that you could excel in this role, we encourage you to apply. We are dedicated to considering a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you’re new to arts and culture administration, returning to work after a gap in employment, simply looking to transition, or take the next step in your career path, we will be glad to have you on our radar. Please use your cover letter to tell us about your interest in the arts and culture space and what you hope to bring to this role.

About the Whitney:
The Whitney Museum of American Art, founded in 1930 by the artist and philanthropist Gertrude Vanderbilt Whitney, houses the foremost collection of American art from the twentieth and twenty-first centuries. From her vision arose the Whitney Museum of American Art, which has been championing the most innovative art of the United States for 86 years. The core of the Whitney’s mission is to collect, preserve, interpret, and exhibit American art of our time and serve a wide variety of audiences in celebration of the complexity and diversity of art and culture in the United States. Through this mission and a steadfast commitment to artists themselves, the Whitney has long been a powerful force in support of modern and contemporary art and continues to help define what is innovative and influential in American art today.

EEO Statement:
The Whitney Museum of American Art is an Equal Opportunity Employer. The Museum does not discriminate because of age, sex, religion, race, color, creed, national origin, alienage or citizenship, disability, marital status, partnership status, veteran status, gender (including gender identity), sexual orientation, or any other factor prohibited by law. The Museum hires and promotes individuals solely on the basis of their qualifications for the job to be filled. The Museum encourages all qualified candidates to apply for vacant positions at all levels. This description shall not be construed as a contract of any sort for a specific period of employment.

COVID guidelines:
The health and safety of our Museum community is the highest priority. As such, the Whitney Museum is requiring all newly hired staff members to be fully vaccinated and boosted with an FDA authorized and/or approved COVID-19 vaccine as a condition of employment. Requests for reasonable accommodations for medical, religious, or other reasons will be considered in accordance with