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Member Services Assistant, Part-Time

Part-time schedule: 2-4 days per week (up to 25 hours per week).

Weekends and holidays required.

The Whitney is seeking an engaging Member Services Assistant (MSA) to help grow the membership program through superior customer service and personalized interactions with Museum visitors. MSAs act as the first point of contact for current and prospective members in the Museum lobby, Membership Information Office, and outdoor line canvassing posts. Successful candidates will bring customer service enthusiasm, excellent communication and listening skills, an interest in visual art and non-profit fundraising, and attention to detail to this entry-level fundraising position. Each MSA is responsible for providing a positive visitor experience while promoting membership sales and renewals.

Responsibilities

  • Enhancing member and visitor experience through superior customer service
  • Greeting all Museum visitors and providing information about Membership
  • Meeting sales goals by acquiring new members
  • Adhering to all cash handling, ticketing, and database protocols
  • Assisting during evening membership events
  • Working effectively with other on-site teams, including but not limited to Security, Visitor Services, and Volunteers
  • Canvassing indoor and outdoor admissions lines in all weather conditions
  • Fielding inbound calls and emails, and making outbound calls to existing members
  • Efficiently resolving routine customer service requests in-person, by phone, and by email

Requirements

  • Friendly, outgoing, and professional attitude
  • Excellent communication and listening skills
  • Problem solver who works well under pressure
  • Prior public facing customer service experience preferred
  • Previous POS and/or constituent database experience preferred  
  • Interest in visual arts and fundraising
  • Ability to stand for extended periods of time
  • Must be able to work weekends, holidays, early and evening hours

About the Whitney

The Whitney Museum of American Art, founded in 1930 by the artist and philanthropist Gertrude Vanderbilt Whitney, houses the foremost collection of American art from the twentieth and twenty-first centuries. From her vision arose the Whitney Museum of American Art, which has been championing the most innovative art of the United States for 86 years. The core of the Whitney’s mission is to collect, preserve, interpret, and exhibit American art of our time and serve a wide variety of audiences in celebration of the complexity and diversity of art and culture in the United States. Through this mission and a steadfast commitment to artists themselves, the Whitney has long been a powerful force in support of modern and contemporary art and continues to help define what is innovative and influential in American art today.

EEO Statement

The Whitney Museum of American Art is an Equal Opportunity Employer. The Museum does not discriminate because of age, sex, religion, race, color, creed, national origin, alienage or citizenship, disability, marital status, partnership status, veteran status, gender (including gender identity), sexual orientation, or any other factor prohibited by law. The Museum hires and promotes individuals solely on the basis of their qualifications for the job to be filled. The Museum encourages all qualified candidates to apply for vacant positions at all levels. This description shall not be construed as a contract of any sort for a specific period of employment.

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