Retail Sales and Stock Associate (FT)

Be a part of our dedicated Retail team at the premier Museum of the 20th and 21st Century American Art. We are looking for an organized and detail-oriented individual to join our team to provide a seamless flow between the off-site retail warehouse and the on-site retail stock room and sales floor, and to serve as both back-of-house and front-of-house support for the Retail team.

Reporting jointly to the Assistant Manager, Merchandise and the Retail Experience Manager, the Full-Time Retail Sales and Sales and Stock Associate serves a dual role as a customer service representative and inventory management support as part of the Retail team. This position provides exceptional service to museum visitors, assists with sales transactions, and maintains merchandise presentation while also assisting with stockroom operations, inventory control, and supply logistics. The associates will work with other Retail stakeholders, such as the Manager of Online Sales and Retail Experience Manager, front-of-house Retail team members, and other Museum departments to support the Retail stockroom and warehouse operation as well as the Retail sales floor in a fast paced, high traffic sales environment.

Responsibilities include, but are not limited to:

• Provide outstanding customer service by engaging with visitors and delivering product knowledge.
• Process sales transactions accurately and handle cash and credit card transactions responsibly.
• Maintain high standards of merchandise presentation and organization in both the stock room and sales floor areas.
• Receive, label, and stock inventory items, supplies, and department-related materials.
• Execute inventory transfers between the off-site warehouse, stockroom, and sales floor.
• Reconcile and enter invoices into the accounts payables system.
• Assist with restocking merchandise and maintaining stockroom security.
• Support e-commerce fulfillment, including packaging and shipping orders.
• Participate in inventory counts and assist in event setup and breakdown.
• Maintain organization and security in stock areas.
• Execute transactions and store opening/closing procedures.
• Monitor and communicate inventory status and replenishment needs.
• Perform other related duties as assigned.

Requirements:

• A minimum of 1-2 years of retail or sales experience
• Previous POS and inventory experience, including accurate cash handling skills
• Interest in public facing customer service interactions
• Excellent communication and active listening skills
• Working knowledge of a Microsoft Office Suite or comparable software
• Works well under pressure in a fast-paced environment
• Ability to stand for extended periods of time, including outdoors in all weather conditions
• Ability to lift and carry moderate to heavy weights of boxes and merchandise
• Friendly, outgoing, and professional attitude
• Must be able to work weekend, holidays, early and evening hours
• Proficiency in Spanish is preferred; a second language is a plus
• Interest in arts and cultural institutions is a plus
• High School Diploma

Compensation & Benefits:

• This is a full-time position (35 hours per week) with a starting wage of $24 per hour
• The Whitney offers a full benefits package including medical, dental, and vision care
• Other benefits include a 403b Retirement Savings Program (offered through TIAA), and a Commuter Benefits Program
• Admission to world-renowned museums across the city and nationally
• This position may be covered by UAW Local 2110  

If you believe that you could excel in this role, we encourage you to apply. We are dedicated to considering a broad array of candidates. Whether you’re new to arts and culture administration, returning to work after a gap in employment, simply looking to transition, or take the next step in your career path, we will be glad to have you on our radar. Please use your cover letter to tell us about your interest in the arts and culture space and what you hope to bring to this role.

About the Whitney: 

The Whitney Museum of American Art, founded in 1930 by the artist and philanthropist Gertrude Vanderbilt Whitney, houses the foremost collection of American art from the twentieth and twenty-first centuries. From her vision arose the Whitney Museum of American Art, which has been championing the most innovative art of the United States for 86 years. The core of the Whitney’s mission is to collect, preserve, interpret, and exhibit American art of our time and serve a wide variety of audiences in celebration of the complexity and diversity of art and culture in the United States. Through this mission and a steadfast commitment to artists themselves, the Whitney has long been a powerful force in support of modern and contemporary art and continues to help define what is innovative and influential in American art today. 

EEO Statement: 

The Whitney Museum of American Art is an Equal Opportunity Employer. The Museum does not discriminate because of age, sex, religion, race, color, creed, national origin, alienage or citizenship, disability, marital status, pregnancy, partnership status, caregiver status, veteran status, gender (including gender identity), sexual orientation, genetic information, predisposition, or carrier status, arrest or conviction record to the extent required by applicable law, credit history, domestic violence, sexual violence, or stalking victim status, or any other factor prohibited by law.  The Museum hires and promotes individuals solely on the basis of their qualifications for the job to be filled. The Museum encourages all qualified candidates to apply for vacant positions at all levels.