The Total Rewards Coordinator – is responsible for supporting the daily operations and administration of employee benefit programs. This role plays a critical part in ensuring the accuracy and effectiveness of benefit offerings and contributes to a positive employee experience by providing timely and knowledgeable support. The coordinator also assists with compliance, vendor communication, and process improvement initiatives related to benefits and broader total rewards programs. 

Responsibilities: 

• Benefits Administration: 
  • Process employee benefit enrollments, changes, and terminations in the HRIS and with external vendors. 
  • Coordinate employee leave of absence and workplace accommodation requests, ensuring compliance with applicable laws, internal policies, and a positive employee experience 
  • Ensure timely and accurate updates to employee records and payroll deductions. 
  • Maintain documentation and audit benefits-related data for compliance and accuracy. 

• Employee Support & Communication: 

  • Serve as a primary point of contact for employee questions related to benefits coverage, eligibility, and claims. 

  • Assist with new hire benefit orientations and provide ongoing education to employees regarding benefit options and resources. 

  • Collaborate on the development and distribution of benefits communications, including open enrollment materials. 

• Compliance & Reporting: 
  • Support compliance with applicable laws and regulations (e.g., ERISA, ACA, HIPAA, COBRA, FMLA). 

  • Assist with preparation of compliance documents and reporting (e.g., 1095-Cs, 5500s). 

  • Maintain confidentiality of employee and plan information. 

• Vendor and Plan Coordination: 
  • Work with benefits vendors to resolve issues and ensure service levels are met. 

  • Assist in benefits billing, invoice reconciliation, and tracking vendor performance. 

  • Support implementation of new plans or vendor transitions as needed. 

• Total Rewards Support: 
  • Provide administrative support for broader Total Rewards initiatives, including compensation benchmarking, recognition programs, and wellness initiatives. 

  • Participate in process improvement efforts to enhance the efficiency and effectiveness of rewards programs. 

Requirements:

• A bachelor’s degree is required (or equivalent experience).  
  • A degree in Human Resources, Business Administration, Communications, or a related field is typically preferred. 
• Working knowledge of employee benefits programs and applicable regulations (e.g., COBRA, FMLA, ACA)
• Strong communication and customer service skills, with the ability to explain benefits clearly to employees
• Detail-oriented with strong organizational skills and the ability to manage multiple priorities
• Experience supporting benefits communications, education, or events (like benefits fairs/exhibitions)
• Ability to handle sensitive information with discretion and sound judgment
• Strong data accuracy and reporting skills
• Collaborative mindset with the ability to partner effectively within the HR team, cross-functionally, and with external vendors
• Experience with HRIS and/or benefits administration systems
• Proficient in MS Office Suite, PowerPoint, and Excel

Compensation & Benefits: 

• Salary range is $60,000 - $68,000 and will be commensurate with experience 
• Medical, Dental, Vision, 403(b) elections 
• Generous Paid Time Off benefits 
• Commuter benefits - parking and mass transit 
• Admission to world-renowned museums across the city and nationally 
• Pet insurance and discounted membership for Citibike 

The advertised pay scale reflects the good faith minimum and maximum salary range for this role. The advertised pay scale is not a promise of a particular wage for any specific employee. The specific compensation offered to a candidate may be dependent on a variety of factors including, but not limited to, the candidate’s experience, education, special licensing or qualifications, and other factors. 

If you believe that you could excel in this role, we encourage you to apply. We are dedicated to considering a broad array of candidates. Whether you’re new to arts and culture administration, returning to work after a gap in employment, simply looking to transition, or take the next step in your career path, we will be glad to have you on our radar. Please use your cover letter to tell us about your interest in the arts and culture space and what you hope to bring to this role.

About the Whitney: 

The Whitney Museum of American Art, founded in 1930 by the artist and philanthropist Gertrude Vanderbilt Whitney, houses the foremost collection of American art from the twentieth and twenty-first centuries. From her vision arose the Whitney Museum of American Art, which has been championing the most innovative art of the United States for 86 years. The core of the Whitney’s mission is to collect, preserve, interpret, and exhibit American art of our time and serve a wide variety of audiences in celebration of the complexity and diversity of art and culture in the United States. Through this mission and a steadfast commitment to artists themselves, the Whitney has long been a powerful force in support of modern and contemporary art and continues to help define what is innovative and influential in American art today. 

EEO Statement: 

The Whitney Museum of American Art is an Equal Opportunity Employer. The Museum does not discriminate because of age, sex, religion, race, color, creed, national origin, alienage or citizenship, disability, marital status, pregnancy, partnership status, caregiver status, veteran status, gender (including gender identity), sexual orientation, genetic information, predisposition, or carrier status, arrest or conviction record to the extent required by applicable law, credit history, domestic violence, sexual violence, or stalking victim status, or any other factor prohibited by law.  The Museum hires and promotes individuals solely on the basis of their qualifications for the job to be filled. The Museum encourages all qualified candidates to apply for vacant positions at all levels.