Sales Associate (Part-Time, Seasonal Biennial 2024)

New York, NY
Temporary
Entry Level

Be a part of our dedicated team of Sales Associates at the premier Museum of the 20th and 21st Century American Art. We are looking for friendly and outgoing people to join our team for the duration of the Whitney Biennial 2024: Even Better Than the Real Thing.

The Whitney Biennial—a showcase of what’s new in American art—returns to the Whitney for its eighty-first installment in March 2024. Introduced in 1932 by the Museum’s founder, Gertrude Vanderbilt Whitney, the Biennial charts developments in art of the United States and is the longest-running exhibition of its kind. More than 3,600 influential and innovative artists have participated in a Whitney Biennial or Annual.

Reporting to the Retail Experience Manager, the Part-Time, Temporary Retail Sales Associates will delight customers with product knowledge and customer service skills, while achieving robust sales goals and developing a loyal onsite and online audience for the Whitney Museum Shop.  The associates will actively maintain merchandise presentation around a broad museum program and work with other front facing departments, such as Membership, Visitor Experience, and Security to “own” the customer experience in a fast paced, high traffic environment. This is a temporary assignment through August 18, 2024.

Key responsibilities include, but are not limited to:

  • Providing impeccable customer service by engaging, understanding and fulfilling the needs of customers.
  • Efficiently and accurately process sales transactions across multiple sales channels and technology platforms.
  • Responsibly handle cash and credit card transactions.
  • Open and close cash drawers.
  • Actively maintain high standards of merchandise presentation; visually and verbally.
  • Coordinating the breakdown of the retail shop for events; perform inventory counts as scheduled; and other related duties as assigned
  • Restocking of supplies and product; inventory maintenance
  • Assist in receiving and packaging.
  • Mail order processing (online and in store)
  • Providing impeccable customer service by engaging, understanding and fulfilling the needs of customers.

Requirements:

  • A minimum of 1-2 years of customer service experience in a public-facing environment, preferably in a Retail or Hospitality setting
  • Friendly, outgoing, and professional attitude
  • Must be able to work weekend, holidays, early and evening hours
  • Strong sales experience and ability to develop customer relations
  • Previous POS and inventory experience , including accurate cash handling skills
  • Interest in public facing customer service interactions
  • Excellent communication and empathetic listening skills
  • Proficiency in Spanish is preferred; a second language is a plus
  • Works well under pressure in a fast-paced environment
  • Ability to stand for extended periods of time, including outdoors in all weather conditions
  • Ability to lift and carry moderate weights of merchandise
  • Interest in arts and cultural institutions is a plus
  • High School Diploma, college degree preferred

Compensation & Benefits:

  • This is a part-time position (up to 27 hours per week) with a starting wage of $22.50 per hour
  • Commuter benefits - parking and mass transit
  • Admission to world-renowned museums across the city and nationally

The advertised pay rate is not a promise of a particular wage for any specific employee. The specific compensation offered to a candidate may be dependent on a variety of factors including, but not limited to, the candidate’s experience, education, special licensing or qualifications, and other factors.

Not sure you meet 100% of our qualifications? Research shows that men apply for jobs when they meet an average of 60% of the criteria. Yet, women and other people who are systematically marginalized tend to only apply if they meet every requirement. If you believe that you could excel in this role, we encourage you to apply. We are dedicated to considering a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you’re new to arts and culture administration, returning to work after a gap in employment, simply looking to transition, or take the next step in your career path, we will be glad to have you on our radar. Please use your cover letter to tell us about your interest in the arts and culture space and what you hope to bring to this role.

About the Whitney:
The Whitney Museum of American Art, founded in 1930 by the artist and philanthropist Gertrude Vanderbilt Whitney, houses the foremost collection of American art from the twentieth and twenty-first centuries. From her vision arose the Whitney Museum of American Art, which has been championing the most innovative art of the United States for 86 years. The core of the Whitney’s mission is to collect, preserve, interpret, and exhibit American art of our time and serve a wide variety of audiences in celebration of the complexity and diversity of art and culture in the United States. Through this mission and a steadfast commitment to artists themselves, the Whitney has long been a powerful force in support of modern and contemporary art and continues to help define what is innovative and influential in American art today.

EEO Statement:
The Whitney Museum of American Art is an Equal Opportunity Employer. The Museum does not discriminate because of age, sex, religion, race, color, creed, national origin, alienage or citizenship, disability, marital status, partnership status, veteran status, gender (including gender identity), sexual orientation, or any other factor prohibited by law. The Museum hires and promotes individuals solely on the basis of their qualifications for the job to be filled. The Museum encourages all qualified candidates to apply for vacant positions at all levels. This description shall not be construed as a contract of any sort for a specific period of employment.

COVID guidelines:
The health and safety of our Museum community is the highest priority. As such, the Whitney Museum is requiring all newly hired staff members to be fully vaccinated and boosted with an FDA authorized and/or approved COVID-19 vaccine as a condition of employment. Requests for reasonable accommodations for medical, religious, or other reasons will be considered in accordance with applicable law.

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