Group Sales Assistant

Reporting to the Assistant Director of Tourism, the Groups Sales Assistant helps facilitate the selling, planning, and execution process of group visits at the Whitney; with an emphasis on school and education groups.  Part of the Marketing division and working in partnership with Visitor and Membership Experience, and Education, the Assistant helps to maximize group attendance and revenue across a variety of audience segments, in support of the Museum’s visitor experience and education priorities.

This position requires a combination of office administrative work and public-facing duties. The Assistant will interface with a range of internal stakeholders and external group contacts.

Responsibilities:

• Facilitates all aspects of group visits including self-guided and guided tours, school groups, community and access visits, and internal requests
• Send group confirmations, invoices, and secure payments
• Communicate with group leaders over the phone, email, and in-person at the Museum
• Provide itinerary recommendations, promote current and upcoming exhibitions, and engage with groups before, during, and post-visit
• Oversee arrival process ensuring a smooth visitor experience
• Work closely with Whitney Educators with all school group and guided tours
• Maintain and circulate sales reports and group visit calendar to key stakeholders
• Maintain group ticketing and customer database
• Assist with after-hours events, tours, and VIP experiences
• Other administrative duties as needed

Preferred Qualifications:

• 1 years’ experience in sales, customer service, hospitality, or arts organizations is preferred
• Excellent oral and written communication skills
• Strong organization and attention to detail
• Experience working with school groups and children’s audiences
• Familiarity with customer databases, CRMs, or ticketing systems
• Ability to work flexible schedule including nights and weekends as needed (one day per weekend required)
• Bi-lingual a plus

Compensation and Benefits:

• This is a full-time, temporary role with a compensation rate of $25/hour and an expected end date of mid-February, 2024
• Medical, Dental, Vision, 403(B) elections
• Generous PTO benefits
• Commuter benefits - parking and mass transit
• Admission to world-renowned museums across the city and nationally
• Pet insurance and discounted membership for Citibike

The advertised pay rate is not a promise of a particular wage for any specific employee. The specific compensation offered to a candidate may be dependent on a variety of factors including, but not limited to, the candidate’s experience, education, special licensing or qualifications, and other factors.

Not sure you meet 100% of our qualifications? Research shows that men apply for jobs when they meet an average of 60% of the criteria. Yet, women and other people who are systematically marginalized tend to only apply if they meet every requirement. If you believe that you could excel in this role, we encourage you to apply. We are dedicated to considering a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you’re new to arts and culture administration, returning to work after a gap in employment, simply looking to transition, or take the next step in your career path, we will be glad to have you on our radar. 

About the Whitney:

The Whitney Museum of American Art, founded in 1930 by the artist and philanthropist Gertrude Vanderbilt Whitney, houses the foremost collection of American art from the twentieth and twenty-first centuries. From her vision arose the Whitney Museum of American Art, which has been championing the most innovative art of the United States for 86 years. The core of the Whitney’s mission is to collect, preserve, interpret, and exhibit American art of our time and serve a wide variety of audiences in celebration of the complexity and diversity of art and culture in the United States. Through this mission and a steadfast commitment to artists themselves, the Whitney has long been a powerful force in support of modern and contemporary art and continues to help define what is innovative and influential in American art today.

EEO Statement:

The Whitney Museum of American Art is an Equal Opportunity Employer. The Museum does not discriminate because of age, sex, religion, race, color, creed, national origin, alienage or citizenship, disability, marital status, partnership status, veteran status, gender (including gender identity), sexual orientation, or any other factor prohibited by law. The Museum hires and promotes individuals solely on the basis of their qualifications for the job to be filled. The Museum encourages all qualified candidates to apply for vacant positions at all levels. This description shall not be construed as a contract of any sort for a specific period of employment.

COVID guidelines

The health and safety of our Museum community is the highest priority.  As such, the Whitney Museum is requiring all newly hired staff members to be fully vaccinated and boosted with an FDA authorized and/or approved COVID-19 vaccine as a condition of employment. Requests for reasonable accommodations for medical, religious, or other reasons will be considered in accordance with applicable law.