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Visitor Services Assistant, Part-Time Temporary

Part-time; 2-4 days per week; up to 25 hours per week

Weekends and holidays required, early morning and evening hours often required

The Whitney seeks talented people of all backgrounds — we value diversity of cultures, races and ethnicities, gender expressions, and abilities — to join our public facing team for our upcoming Andy Warhol retrospective and signature 2019 Whitney Biennial.

As part of the Visitor Experience team, Visitor Services Assistants (VSAs) respond to the needs of visitors with a positive attitude, promote the Whitney’s broad program, and maintain an excellent standard of service.

The Visitor Services team is comprised of attentive, empathetic, and enthusiastic individuals eager and committed to promoting the services and collection of the Whitney. This customer-facing role requires a professional, flexible, and positive demeanor necessary for the Whitney’s diverse community of visitors.

This is a wonderful opportunity to join our team to create a warm, engaging environment where visitors and members feel valued and welcomed!

Visitor Services Assistants (Seasonal) sell admission and program tickets and work in partnership with Membership to increase museum revenue by implementing onsite fundraising strategies. VSAs will assist with daily operations in the lobby, indoor and outdoor admissions lines in all weather conditions, and coat check.  Strong sales experience and cash handling skills plus previous point of sales experience required.

Daily operations

  • Process all transactions to the Museum for admissions, Museum sponsored programs, and Membership
  • Entry validation (scanning)
  • Maintain friendly and professional manner with the Museums’ visitors and staff
  • Line management (indoor and outdoor)
  • Distribution and collection of multimedia devices
  • Staff coat check as part of daily operations and events
  • Provide information to visitors
  • Restock brochures
  • Knowledge of current exhibitions

Requirements

  • Friendly, outgoing, and professional attitude
  • Genuine interest in public facing visitor service interactions
  • Previous public facing customer service experience required
  • Excellent communication and listening skills
  • Ability to stand for extended periods of time, sometimes outside in harsh weather conditions
  • Must be able to work at least two of the three following days regularly: Friday, Saturday, Sunday
  • Interest in arts and culture a plus
  • B.A. preferred, but not required
  • Bi-lingual a plus

About the Whitney

The Whitney Museum of American Art, founded in 1930 by the artist and philanthropist Gertrude Vanderbilt Whitney, houses the foremost collection of American art from the twentieth and twenty-first centuries. From her vision arose the Whitney Museum of American Art, which has been championing the most innovative art of the United States for 86 years. The core of the Whitney’s mission is to collect, preserve, interpret, and exhibit American art of our time and serve a wide variety of audiences in celebration of the complexity and diversity of art and culture in the United States. Through this mission and a steadfast commitment to artists themselves, the Whitney has long been a powerful force in support of modern and contemporary art and continues to help define what is innovative and influential in American art today.

EEO Statement

The Whitney Museum of American Art is an Equal Opportunity Employer. The Museum does not discriminate because of age, sex, religion, race, color, creed, national origin, alienage or citizenship, disability, marital status, partnership status, veteran status, gender (including gender identity), sexual orientation, or any other factor prohibited by law. The Museum hires and promotes individuals solely on the basis of their qualifications for the job to be filled. The Museum encourages all qualified candidates to apply for vacant positions at all levels. This description shall not be construed as a contract of any sort for a specific period of employment.

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